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POSTAGE / DELIVERY
When choosing your item and adding it to your shopping cart, just select the fabrics that you want and postage is calculated at checkout. Postage for customers in the UK is FREE on all orders over £15.00, orders under £15.00 are subject to a £1.95 flat rate postage charge, European Postage and Rest of the World Postage is calculated on weight rather than by per item. If you are in the US and select postage for the UK craft-fabrics.com will invoice you via Paypal for the difference in postage costs. No goods will be sent out until payment has been received for both the goods and postage.
Most items are kept in stock, however, some items, due to popular demand stock levels might be low. If there is insufficient fabric to send to complete your order, you will be contacted via email and given the option of a replacement, arrival of new stock date or a refund on that particular fabric. All items will be delivered within 7/14 days from the date of clearance of funds (most of the time a lot sooner) and obviously will take a bit longer to travel outside the UK. For UK normal post via Royal Mail is used with Certificate of Posting (this covers you to the value of £34.00). If you would like your parcel insured, please let us know and this can be arranged. For outside the UK Airmail is the ONLY method of shipping, we do not use Surface Mail due to the number of parcels going missing. If you would like your items sent International Signed For then a charge of an additional £5.00 will cover this and then your parcel will be insured but will require a signature at the destination, so PO Box addresses are not acceptable. Please remember, we are only an email away and are here to help you, so please contact us with your queries. RETURNS / REFUNDS: If you are unhappy with your purchase, we are happy to accept returns within seven working days of delivery. The item must be returned in the condition it was received, i.e. it is packed appropriately and is in a resaleable condition. Damaged parcels will not be accepted. We will either offer an exchange or refund. We will refund the original postage if the fabric was faulty or not as ordered. Please obtain a certificate of posting or send by recorded delivery. Return postage is paid by the customer unless fabric is faulty or sent in error. If for any reason you wish to return the products bought, then please email returns@craft-fabrics.com with your explanation.
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